Superintendent – Chauffeur Drive Services, Transguard Group, Dubai, UAE

The Superintendent will over-look the entire operations on a 24/7 basis to process passengers at the business class counters and allocate passengers to Chauffeur driven vehicles.

Responsibility
To support Chauffeur drive services
Fluent in written and spoken English, must be also fluent in either Hindi or Arabic
Communicates openly, motivates and inspires. Creates a positive work environment and manages team performance
Develops effective relationships, treats others with respect, demonstrates and sensitivity to diversity and harnesses differences
Focuses on the needs of the customer, drives the team to meet service levels and collaborates with other service providers to delight customers
Generate enthusiasm and have a positive attitude to change, seek opportunities to improve processes;
Ensuring trips are performed smoothly end-to-end for the Business class passengers.
Supervise and develop staff;
Deploy and schedule replacement of staff to cover emergency leave, injury, illness and training etc;
Deal with all cases of absence and late returns as per Company policy;
Report and escalate all damaged materials and equipment
Ensure staff are correctly dressed and groomed to Transguard standard
Leading the team and supporting the client on-site as required including reports

Skills
Technical
Candidate should have good communication skills
Should have basic computer skills
Good excel skills
Good use of software like TCC systems

Soft Skills
Minimum English Language Level 4 (by Transguard Group Standards)
Candidate should be very confident
Critical thinking
Cultural Awareness
Excellent customer service skills
Decision-making
Incident and accident reporting
Decision making skills
Interpersonal Communication Skills
Managing Personal Performance
Personal presentation (grooming)
Problem-solving
Providing and dealing with feedback
Resource Management
Team work and collaboration
Time Management skills

Should have 2 years of experience in a similar poition

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