Maintenance/Repair Engineer – Electronic Engineer – Mechanical Engineer
Adhere to workshop polices, process, procedures as mentioned on operations polices & procedures manual and direct manager instructions.
Ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
Ensure that process of equipment service is to the market standards and to customer satisfaction
Work towards generating maintenance contracts and support all organization activities towards this direction.
Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
Provide on cycle –feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his superior if required.
Maintain regular contact through proper channels and with effective communication skills with principal suppliers to ensure operations are running smoothly
Ensure that contracts are duly signed as per company requirements
Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.
Carry out trouble shooting and rectify workshop problems.
Arranging the required manpower to complete the job.
Handle all Warranty claims with customers and principles from request until approval
Communicate with clients and ensure building better client relationship with proper follow up
Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Buses, and Heavy Machineries.
Improve revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers.
Analyzes deficiencies in equipment and supervises necessary repairs
look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers
To plan & schedule technicians, material and equipment efficiently and within set time frames.
To maintain effective lines of communication between the implementation and execution functions.
Ensure prompt repairs by responding to breakdown calls
To maintain and enforce a safe working environment
Diploma in Mechanical Engineering or similar studies
3 years of experience in maintenance of heavy & industrial equipment
Ability to handle different type of customers
Good Communication skills
Ability to lead , Organize staff and operations
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