Responsible for supporting the Restaurant Manager in aspects of shift management, including staffing, training, administration, and operations, ensuring standards of quality, service and execution are maintained
Minimum Qualifications & Experience
Diploma in hotel Mangement or related fields is preferred.
Minimum experience of 3-5 years in similar jobs.
Excllent communication skills in English, and Arabic as well
Able to work professionally under pressure and stress, especially during busy hours
Capable of long hours of standing workload
Maintaining a good pace of work
Works together as a team and is a team player
Fulfilling any reasonable requests asked by the manager or the supervisor
Inventory and cost control procedures
Sanitation and safety procedures.
Staffing and administration
Training and Development
Maintenance and Facility Responsibilities
Duties and Responsibilities
Ensure the quality of operations is maintained while understanding the value of consistency in food and service.
Focus on customers and their total dining experience; seek feedback from customers; continually search for ways to increase guest satisfaction; take immediate action to resolve customer complaints; make decisions with the customer’s best interest in mind.
Accurately assess strengths and development needs of employees; give timely specific feedback and helpful coaching
Implement training programs to leverage key talent, setting challenging performance standards and realistic goals
Recognize and reward effective performance fostering collaboration and promote teamwork among employees. Clarify roles, Convey a sense of urgency and drive issues to closure
Make decisions that enhance the outlet’s profitability while balancing the need to grow sales, control costs, and positively affect profitability
Support Restaurant Manager and ensure meeting of financial targets
Promoting teamwork, helping out coworkers in the front of house
Recognizing that service team is responsible for making a positive impact on the guest experience
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