The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.
Answers customers’ queries
Understands and fulfil customer needs and requirements.
Maintains positive attitude during customers’ interactions.
Ensures sales activities are handled in line with Alghanim policy.
Supports in solving customer concerns/complaints.
Works in coordination with Section Heads to provide excellent customer service.
Keeps all company information including sales figures strictly confidential
Follows Alghanim policies and guidelines
Demonstrates high problem solving skills
Practices high knowledge of Alghanim major functions and responsibilities
Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
Being aware of business KPIs and objectives
Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
Contributes to cost control and minimizing theft measures
2-3 years of experience,
Strong English and Arabic language capabilities
Strong communication, presentation and interpersonal skills
Solving problem skills
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