Officer, RAC Customer Relations – ALSYER HOLDING , Kuwait

Job Summary/Purpose:
Advice customers on the servicing of leased vehicles of RAC.

Job Responsibilities
Remind the customers about the periodic maintenance of the rental vehicles when the vehicles are due for service.
Receive customers for periodic service, open job card and attend customers inquiries and complaints.
Issue Gate Passes and ensure correct distribution to facilitate the timely delivery of a customers outgoing vehicle.
Arrange for the vehicle to be taken to the service garages.
Follow up with the garages to check if vehicle is ready for delivery as agreed, advise the customer of any delays and the need for additional work.
Coordinate with the drivers on car cleaning and washing after service.
Deliver the vehicle to the customer on completion of periodic maintenance.
Receive and close the job card on the system by enter the required data.
Arrange and issue LPO for sub- contract jobs to garages.
Open job card for warranty jobs at Garage.
Create vehicles transfer request between the locations.
Provide replacement of vehicle for service customers if the service period is more than 2 hours.

Education – Primary
Diploma (12th Standard + 2 or 3 years Diploma)
Experience – Primary
3
Education – Alternate
Pre Degree / High School
Experience – Alternate
7
CPC Experience
1 year in previous grade
Lingusitic Abilities
Arabic
Techno-Functional Competencies
Behavioral Competencies
5 – Customer Orientation
5 – Achievement Orientation
5 – Impact and Influence
5 – Execution Excellence
5 – Personal Effectiveness
5 – Problem Solving

Certifications
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