Business Analyst – Ooredoo , Qatar

About The Role:
This role will be responsible to be the focal point from Demand Management team to receive, screen, negotiate, validate and maintain all Technology products / change/ service requirements from other BUs and from within Technology BU ensuring shorter time to market for new products and change requests.
If you would like to view the full role profile please click here

About You:
You should have at least
• 5 years’ experience in telecom industry with significant experience in both business and technology
• Strong experience and knowledge of BSS/ OSS systems.
• Techno functional knowledge of end to end telecom processes & systems that include CRM, order management and configuration, order fulfilment, billing (mediation and rating), charging, provisioning and network operations.
• Experienced in the implementation of digital technologies (e.g. web portal, mobile apps, social media platform)
• Strong understanding of product development and the supporting technology requirements
• Significant knowledge of new and emerging technologies and their business opportunities
• Significant expertise in translating business requirements into technical specifications
• Experience of leading requirements gathering activities using workshops and interviews
• Proficient in Business and Systems Analysis techniques.
• Experience in provisioning, fraud management, credit check, service activation, product management ( B2C – mobile, broadband, TV products), Payment solutions, Postpaid & Prepaid promotions Experience across B2C sales and service channels (e. g., Face-to-face interactions, call center, IVR, web, mobility), and knowledge of how cross-channel customer interactions impact the customer’s experience.
• Knowledge and experience in using modelling tools (e.g. Visio) preferred
• Knowledge on Standards such as eTOM, ITIL preferred
• Knowledge of Agile and iterative development methodologies.
• Excellent Communication Skills in English

Minimum Qualification:
Bachelor’s Degree in Telecoms engineering, or equivalent

Note:
you will be required to attach the following:
1. Resume / cv

Click here to Apply Online

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