Customer Care Agent (Qatari National Only) – Vodafone , Qatar

Job Description
Are you a Qatari national with a passion for customer service? We’re on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line. Someone who can help, listen to their issues and make them feel valued. We’re well aware that our contact centre staff have the ability to really make a difference to our business, and maintain our excellent reputation.

We recruit people with the power to provide an exceptional customer experience. From handling a myriad of complex queries to answering key customer questions. You’ve got the power to blow customers away from the get go and resolve situations at first contact. Our call centres are some of our most exciting and buzzing environments. It’s where the real magic happens, and where customers form first impressions and a lasting bonds with our brand.
With us you will be responsible for handling multiple customer care tasks and activities including but not limited to inbound/outbound calls, technical calls, emails, online communication, trouble tickets and customer complaints/escalations. The role is an integral part of the Customer Care team and applies to both business and consumer customer segments and you may also visit our VIP customers if required.

Sound like the corporate function you’d like to be part of?
Get on board today!

Skills
Apply if you are…
A Qatari National
Khaleeji Speaker
Computer literate, Windows Operating Systems and internet applications
Flexible to work varied shifts within a 24×7 environment; including weekend & holiday work schedules
Excellent communication skills (verbal and written) in both English & Arabic
Ability to work independently and as a team
Friendly and approachable as well as service orientated
Customer focused & Strong problem solving skills

Click here to Apply Online

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