E-Commerce Ops Analyst – Azadea Foundation , Qatar

Role Purpose
The E-commerce Ops Analyst is responsible to manage shop executives to ensure that all activities
(logistics, finance, customer service, etc.) of all the products that are displayed on E- Commerce shops
are performed accurately to a high standard and timely manner while maximizing sales and profits

Key Accountabilities
Create reporting routines across sales, order volume projections, logistics and reverse logistics for Online shop(s)
Monitor stock (ATS/ATP) across channels and sends recommendations and proposals to the ECommerce
Web Merchandiser to assure the achievement of sales targets for the E-commerce shop(s)
Analyze the financial reports and propose solutions in relation to all logistic matts for the Ecommerce
Shop(s) after alignment with the product team members
Monitor the available stock and location of the upcoming stocks based on the sales as well as order
projections to ensure a smooth replenishment of all stocks and minimizing any shrinkage
Liaise with the inventory department to gain perspective on stock control and fraud cases in relation to
the stock capacity registered for all E-commerce shop (s)
Cooperate with the logistics department/shipping agencies to assure the on-time deliveries of the
products to their designated locations
Supervise the warehouse and packing station(s) operations; proposes and implements solutions and
improvements in the process
Observe and resolve any issues related to online customer orders, deliveries and customer service
cases to guarantee optimal customer satisfaction and delivery of the promise

Qualifications, Experience, Knowledge
Bachelor’s degree in Business Administration, Marketing or equivalent
3-5 years of experience in an operations role, preferably in a fast-growing e-commerce and/or strategic
consulting environment
Fluency in English
Proficiency in MS Office

Initiative – 2
Planning and Organizing – 3
Driving and Achieving results – 2
Attention to details – 3
Customer Focus – 2
Analytical Thinking – 3
Communication Skills – 3

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