Manager Customer Insights – Qatar Airways , Qatar

As Manager Customer Insights, you are responsible to lead the analytics and insights activities of the Customer Insights team, develops the vision and strategy and serves stakeholders.
Additionally, builds a high-performing team, trains people for success, and retains to talent in the company

Key Accountabilities include –
Sets, develops and carries forward the mission, strategy, and prioritization of the Customer Insights team to align with and support the Commercial Vision, in consultation with the Sr Manager CRM.
Directs the team within the broader Commercial Team and Strategy in order to align efforts and deliver key insights.
Engages with senior leaders across the business to understand and scope analytics opportunities to support deeper customer insights.
Identifies drivers of customer experience accurately and measures their impact on business results.
Uncovers customer insights to drive actionable data and provide recommendations.
Develops reports, visualizations, and presentations to clearly highlight the actionable insights from customer data as a conclusion that can be used to make business decisions.
Ensures that customer data and actionable insights are aligned with broader Commercial goals and targets.
Develops advanced, flexible dashboards to share customer insights across teams and departments.
Structures monthly, quarterly, and annual reporting within the Digital team and across the Commercial Department.
Partners with the Platform team on the development, deployment and use of analytical and reporting tools

About You
We are looking for a passionate individual with demonstrated experience to join our Digital – Commercial team.
A successful candidate will have-
A bachelor’s degree with minimum 8 years of experience of developing the vision and strategy for customer insights/data analytics team. You will need to possess experience of leading the analytics and insights activities. Additionally, to be successful, it would be essential to have the below experience:
Previous experience with data analytics and visualization in a business environment.
Previous experience in analysis of digital properties (website, mobile, etc).
Knowledge of analytics and visualization tools such as R, SAS, SQL, Python, PowerBI, Tableau.
Knowledge of data environments and architecture.
Previous experience in customer segmentation, value.
Deep understanding of current market conditions including competition landscape.
Ability to conduct rigorous A/B tests and comfort with other test and learn scenarios.
Possess strong stakeholder management, communication and team management skills

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