About Your Job:
Drive the digital direct revenue growth through implementing a product roadmap and leading solution initiatives to deliver best-in-class digital commerce tools. Leverage data and technology to understand objectives and opportunities from stakeholders and business product owners across the Qatar Airways Group and provide digital solutions. Provide leadership throughout the development of the digital product, with specific focus on design, usability, and deployment of robust and scalable digital solutions that will integrate a variety of web and consumer mobile products.
Define and maintain digital product roadmap to set a path to achieve division digital objectives.
Develop and manage program feature backlog.
Regularly update stakeholders across Qatar Airways Group to ensure they are aligned with the digital roadmap and progress.
Define and document new digital product features and enhancements to existing features based on traveller feedback and stakeholder business needs.
Partner with platform owners to define long term capability roadmap by understanding industry trends, traveller expectations.
Establish and follow key performance indicators related to digital product usage, revenue and retention contribution in order to identify opportunities and optimize performance.
Regularly review competing travel service provider offerings and best practices, as well as latest technology developments to identify new opportunities.
Plan and organize user testing, feedback sessions and A/B tests to determine the ideal way to present features or offers and eliminate usability issues
Regularly review product Key Results in order to meet Digital Commerce Product objectives
Ensure relevant digital product pods are equipped to deliver by identifying and eliminating blockers, providing guidance, funding and support
Lead refinement sessions to trim, clean and update backlog and to ensure product team understand backlog impact and contribution
Perform other department duties related to his/her position as directed by the Head of the Department
Establish the department or teams objectives and priorities to align with and support business objectives.
Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
The applicant should have a Bachelor’s Degree or equivalent.
You must have minimum 8 years of job related experience.
Should have excellent verbal and written communications skills. Also possess good analytical, interpersonal skills and a proven team player.
In depth understanding of airline sales marketing and distribution mechanisms.
Solid knowledge of core airline systems and applications.
Estimating work size and complexity.
Prioritizing complex changes and issues.
Previous experience in managing digital product(s) preferably in the travel industry
Ability and confidence to present to senior management.
Ability to quantify the cost and benefits of projects.
Strong problem solving skills, analytical thinking
Formal training and certification on airline reservation systems
Understanding and experience in agile product development.
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