QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Senior Officer Retail Recovery Control, to meet the expansion needs of our office in QNB – Qatar//Doha.

QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role: The incumbent will be responsible for managing the collection process for assigned  portfolio of delinquent Retail customers of QNB with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans.

The incumbent will be responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in accordance with QNB policies and procedures and in compliance with QCB regulations.

Responsibilities: 

• Implement the bank’s approved overdue loans collections strategy to minimize loss to the bank. Continuously identify ways to improve collection process and recommend implementation.
• Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher-end buckets (associated with high probability of default).
• For the lower-end buckets (representing one or two installments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent the outstanding amounts from moving to the higher-end default buckets.
• Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current market and working environment to protect the best interests of the bank and to ensure efficient and effective process flow of the Department’s functions.
• Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses for the bank.
• Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.
• Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.

Qualifications: 

• University graduate with a degree preferably in finance, economics or related majors.
• Masters degree or equivalent banking related training or Professional certification is preferred
• Minimum of 6 years experience in a major bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.
• Minimum 3 years in a corporate or retail collection / remedial function.
• Excellent oral and written communication skills in English. Fluency in Arabic preferred.
• Good knowledge of the retail collections process, industry practices and regulations.
• Good experience in Remedial Management and debt re-structuring / work out transactions.
• Good knowledge and experience in preparation / review of loan and security agreements; remedial / re-structuring agreements.
• Proficiency in risk concepts, banking products/ operations/ systems, pertinent regulatory requirements, International Accounting Standards and related pronouncements, including related best practices.
• Good knowledge of the collections systems available in the market.
• Ability to work independently on multiple tasks and/or projects.
• Flexible team player and able to work and deliver under pressure.

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