Manager Service Delivery Center (Facilities Management) – Islamic Development Bank , Saudi Arabia

To oversee the IDB’s buildings, facilities, and infrastructure at HQ and Field Offices to ensure that all facilities are maintained up to the highest quality of industry standards and are kept in the best use condition and that all services are running.

Key Accountabilities:
Contribute to developing the Administrative Services Department strategy, budget, and business planning processes.
Manage the Facility & Service Delivery Center’s budget and ensure that the development plans, programs, and budget requirements are in line with the Administrative Services Department requirements and priorities.
Oversee the daily checks on all facilities (mechanical, electrical, audio/visual, pass control, civil and architectural, plumbing and pumps, firefighting, elevators, and housekeeping) to keep all services running.
Suggest and implement measures to improve the facilities and the performance of related tools and machinery (mechanical, electrical, audio/visual, pass control, civil and architectural, plumbing and pumps, firefighting, elevators and housekeeping) and to ensure sustainability and quality of services at the IDB.
Chair the bidding committees for all biddings and contracts pertaining to the division and oversee the relationship and projects between the division and sub-contractors.
Choose all the facilities in newly created regional hubs to ensure all facilities are adequate for business requirements and adhere to IsDB standard of safety.
Develop and oversee the space management policy including workplace standards to ensure that office space is allocated equitably and is utilized in an efficient and cost-effective manner to support the IDB group’s business needs.
Establish and oversee the operations of a Helpdesk that responds to day-to-day items such as (not limited to): furniture repair, special cleaning needs, picture framing and hanging, light bulb replacement, repair of small fixtures, heating/cooling problems, plumbing problems, small scale painting, and carpet tile replacement to ensure all IDB needs are met on time.
Oversee the delivery of services requested for meetings that take place in the IDB’s HQ and for the annual IDB meetings including audio/visual and interpretation equipment.
Achieve functional objectives of the division by setting divisional and individual objectives, managing performance, developing and motivating staff, providing formal and informal feedback to maximize subordinates and departmental performance.
Develops the division’s policies and procedures in alignment with global best practices and the regional legal and regulatory guidelines, and approve the policies and procedures by the department’s director.

10+ years of experience in a related function
5+ years of managerial/ supervisory experience

Master’s degree in engineering or Business Administration

Skills needed:
Familiarity with regional building and construction regulations
Leadership and people management skills
Excellent communication skills
Ability to analyze and negotiate contracts with service providers cost-effectiveness and high quality of products/services
Managerial Accounting and budgeting skills
Knowledge of the IsDB Group’s Vision, Strategies, Products, Internal Processes, Standards, Policies and Procedures, services and business environment.

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