Regional Service Manager (Siemens Healthineers) – Siemens , Saudi Arabia

Job Description
Who are we?
We at Siemens Healthineers™ are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.
While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.
Siemens Healthineers Saudi Arabia is looking to hire a Regional Service Manager to be based in our Riyadh office to be responsible for managing the Customer Service in the selected regional area as an economic unit with a process oriented organization, following local and HQ defined business objective for archiving required operating profit, and expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in the selected region

What are my responsibilities?
Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare, Customer Services.
The function build the “One face to the customer” and act as a “Customer Care Manager” and ensures that all customer requirements are met.
Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements.
Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification.
Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation).
Overview recourse development and execute required man power calculation related to I-base development and budget frame.
Develop staff training in coordination with its respective supervisors/managers.
Ensure extensive sales support to the local sales organization / modality manager.
Coordinate customer pricing for maintenance contract and other service sales offers.
Ensure technical collaboration and knowledge transfer during sales offers and projects.
“Holds the disciplinary responsibility for the staff it is assigned to him/she.
Due to the size of organization may be delegated to specific local supervisors/managers.

What do I need to qualify for this job?
5 years of experience in Imaging device service.
Bachelor’s degree in Biomedical Engineering, or Electrical Engineer.
Management skill, communication capability, organizational capability and presentation capability.
Professional experience in a service business in a relevant industry.
Experience in managing, leading and motivating teams and individuals.

What else do I need to know?
Siemens Healthineers is dedicated to quality, equality, and valuing diversity and we welcome applications that reflect the diversity of the communities within which we work. People with disabilities will be preferred in case of equal qualification. Please find more information at www.healthcare.siemens.com/

How do I apply?
We are looking forward to receiving your on-line application. Please note: only complete application documents, including diplomas, certificates of employment or letter of recommendation respectively can be considered in the selection process.

Organization: Siemens Healthineers
Company: Siemens Healthcare Limited
Experience Level: Experienced Professional
Job Type: Full-time

Click here to Apply Online

Enter your email address to receive latest Gulf Jobs Updates: