Senior Client Success Manager – Adecco group , Saudi Arabia

Role Description
As a Senior Client Success Manager, you manage the delivery of General Assembly’s largest client programs, maintain and grow our most important client relationships, and ultimately are responsible for organizing and managing cross-functional teams to deliver on the largest and most important programs for our clients, and $3-5 million of annual client revenue.

Responsibilities:
Manage top tier, Fortune 100 client relationships, and partner with the sales team to expand accounts
Lead Client Success, Product, and Instructional teams to deliver complex programs at scale
Lead project planning and scoping process, pre- and post-sale, by creating and managing project timelines and building internal and external project documentation
Act as primary client-facing point of contact week over week, including leading client updates and addressing escalated client questions
Build and manage program P&Ls to ensure profitability in line with company targets
Proactively identify new ways for GA to contribute to clients’ talent upskilling and reskilling strategies
Monitor program success as measured by learning and sentiment metrics
Partner with GA’s global network of subject matter experts to deliver in-person and online training programs in data, product management, tech, digital marketing, and innovation culture
Manage a team of Client Success Managers on your accounts (maybe direct or dotted line), providing direction, guidance, and development while driving for results

Skills & Qualifications
Our ideal candidate comes with at least 3-5 years of consulting experience, or experience managing teams in similar high-touch, complex client services environments. People who excel in this role are capable of managing large cross-functional projects and are exceptional problem solvers. They are comfortable with ambiguity, and also possess polished communication skills, infectious positive energy, and a passion for fast-paced and dynamic environments. Ideal skills/experience includes:

3+ years using Excel and Google Suite
2+ years as the primary client-facing project owner
2+ years managing a team
2+ years leading cross-functional projects
1+ year owning a P&L preferred
Experience working in pre-sales/legal support function a plus
Experience using Jira a plus
Experience coordinating training programs a plus
Significant travel, up to 50%

Competencies

Planning
Presentation skills
Directing others
Interpersonal savvy
Dealing with ambiguity
Drive for Results
Business acumen

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