Technical Support – Dar Al Uloom University , Saudi Arabia

Job Description
Installing and configuring computer hardware operating system and applications.
Monitoring, troubleshooting and maintaining operating system and network problem.
Install and troubleshoot computer software programs.
Install, troubleshoot and maintaining software and devices such as printer, scanner, amplifier, laptops and personal computer.
Installing and troubleshooting CISCO IP Phones.
Diagnosing and solving hardware and software faults, replacing parts of hardware as required.
Formatting and installing of OS.
Maintaining installing and troubleshooting computers software and hardware in computer laboratory.
Installing and testing system for new staff.
Following up new staff to their minimum requirement from ITC.
Maintaining and operating applications and platforms data shows, video conferencing equipment, audio video equipment.
Support student and staff on SIS and LMS System.
Assists faculty and staff in developing specialized training materials, special classroom and lab workshops for students, faculty and staff in electronic and remote communications.
Communicating staff and students through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Communicating and reporting complains, and problems related technical to IT teams and staff.

Job Requirement:
Candidate must possess at least Diploma or bachelor’s degree in computer science/Information Technology.
Required skill(s): IT Hardware and software Support, IT Hardware Troubleshooting.
Very good spoken and written skills in Arabic and English.

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