Assisstant Manager – Azadea , UAE

Role Purpose
The Assistant Manager is responsible for supporting the Shop Manager in the effective running of the Shop in line with company policies and values and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.

Key Accountabilities
Communicate sales plans and targets to the Shop team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when neededa
Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational and customer satisfaction
Handle or assist the Shop Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
Supervise the Opening/ Closing process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected

Qualifications, Experience, Knowledge
Bachelor’s Degree
1 – 2 years of experience in a managerial role; experience in retail is a plus
Certificate or degree in school of make-up is appreciated
Knowledge of arguments about product and application techniques
Understanding of store operating procedures
Proficiency in MS Office
Fluency in English

Competencies
Driving and Achieving results
Developing and Motivating Others
Commercial Understanding
Communication Skills
Planning and Organizing
Customer Focus
Decision Making

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