Roles & Responsibilities:
Contribute in developing sales strategy and develop tactical plans to promote the business
Monitor and ensure future sales plan implementation and results achieved on a regular basis.
Communicate sales plan and targets to the sales team and provide sufficient training inputs, guidance and motivation to achieve targets successfully.
Review all prospects and where they were generated from.
Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process
Manage all aspects of the relevant showroom to ensure high standards in the layout, display, housekeeping and product information to convey the desired image of the brand and the Company.
Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
Establish and maintain a network of business contacts and relationships within the market to increase market awareness, obtain market/competitor intelligence and customer preference information.
Guide, direct, develop and motivate subordinates in day to day operations & highlight performance issues and action accordingly (BM/HR etc.)
Monitor PDI process and ensure highest level of customer satisfaction
Ensure sales teams know of current pricing / marketing activities
Qualifications & Experience
University degree in Mechanical Engineering
5 to 8 years of relevant experience in with at least 2 to 3 years in a supervisory role in Heavy Commercial Vehicle sale in the GCC market
In-depth knowledge about local Heavy Commercial Vehicle business
Ability to convince all stakeholders (End Users and Decision makers, i.e. Drivers and Owners of the business)
Proven track record in Heavy Commercial Vehicle sales in GCC market
Ability to think beyond the immediate perceived requirement of the customer
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