Capacity Control Officer – Cargo – Etihad Airways , UAE

Synopsis
Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service.
We are pleased to announce an exciting opportunity to join th Cargo Commercial team. Capacity Control Officer will maximize daily capacity utilization and booking evaluation, plan capacity for flights departing AUH, and co-ordinate ad hoc flight capacity and shipment adjustments as required due to operational changes.

Accountabilities
Coordinate off-load management and strategic shipment moves, RFS trucking bookings.
Provide operational feedback to CRM Planning group so adjustments can be made to revenue management system to improve forecasting performance.
Deliver timely and accurate response to network capacity requests. Control daily flight capacity and overbooking profile on beyond AUH flight legs to ensure maximum allocation and utilization of cargo capacity.
Provide effective evaluation and approval of capacity requests.
Ensure release of the flight booking list to operations within agreed deadlines.
Flight level capacity optimization in response to schedule changes and flight cancellations requiring shipment rebooking.
Day of departure management of network flight capacity to maintain network productivity and service quality.
Ensure delivery of key customer capacity commitments. Maintain high level of relationship and co-ordination with worldwide GSA.
Effectively plan and priorities shipments considering nature of goods, higher yields, global key accounts.
Manage Capacity forecast on the inbound and outbound flights along with overbooking levels.

Education & Experience
Bachelors Degree preferred.
Fluent in English (Strong written and verbal communication skills)
Strong organizational and management skills.
Three years of airline cargo operations management or related experience.
Sound knowledge in logistics and supply chain management.
Sound knowledge of customer service and support management.
Supervision and motivation of employees.

TRAINING and KNOWLEDGE:
Cargo Revenue Management Systems.
Cargo Reservation Systems.
Advanced Cargo Skills and Procedures.
Advanced qualitative analysis skills.
Knowledge of Airline Cargo Industry Practices.
Flight Planning and Management Skills.
Sound knowledge of cargo industry. Sound knowledge of IT and automation.

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

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