Contact Centre Agent (fluent Japanese speakers) – Emirates Group , UAE

Job Purpose
Japanese speaking Customer Sales & Service Agent
Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love travell ing, interacting with customers and colleagues from across the Emirates network, there are opportunities for you.
Emirates is the world’s largest international airline, with a network that spans over 160 destinations in 85 countries. We are currently looking for a Customer Sales and Service Professionals to join our multicultural team in Dubai.

Job Outline
– Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
– Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
– Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.
– Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.

Qualifications & Experience
Requirements & Skills:
– Fluency in English and Japanese.
– Customer and sales orientation to provide excellent service and close any sales opportunity.
– Good listening and communication skills.
– PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
– Ability to work in a multiple shift environment
Experience required:
– Experience in Contact Centres/Customer Service/Hospitality industry preferred

Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Click here to Apply Online

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