Crew Controller – Etihad Airways , UAE

SPECIFIC RESPONSIBILITIES
Adhere to the civil aviation regulation, operating manuals, processes and procedures to manage the execution of the crew rosters and its contingency plans accordingly.
Maintain a clear and professional communication with crew via email and phone to ensure a high level of internal customer satisfaction.
Monitor and forecast potential issues that could affect the crew live rosters and implement mitigating plan to reduce the impact of this issue in the network.
Manage effectively crew legality, utilization, satisfaction and overtime to ensure safety, cost and service goals are achieved.
Demonstrate sound knowledge on flight time limitations, Operating Manuals, processes and procedures.
Utilization of reserve crewmembers in the most efficient and expedient method necessary to ensure operational reliability
Must be able to work all shifts including holidays and weekends in a 24/7 operation

EDUCATION & EXPERIENCE
Post-Secondary Education (i.e. diploma, degree and equivalent work experience in the field of Airline Operations)
Minimum 2 years of experience working at an airline Crew Scheduling or Network Operations division.
Excellent interpersonal and communication skills.
Highly proficient in English
Willing to work shift, weekends, holidays and night duties.
Willing to participate on projects and tasks related to the enhancement and development of process, people and systems.
Able to work under pressure.
Proven organizational, time managing and problem solving skills.

SKILLS
Computer skills – Proficient
Planning and Organizing skills – Advanced
Policies, procedures and work methods – Advanced

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

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