IT Manager – Aramex , Riyadh , Saudi Arabia

Job Description:
Oversee all help desk activities.
Build and maintain vendor relationships and manages the purchase of hardware and software products
Manage the purchasing of key software, hardware and other IT supplies
Ensure that company assets are maintained responsibly.
Act as final level of escalation for problem resolution.
Adhere to company HSSE, compliance and sustainability corporate policies
Support senior manager’s financial decision by providing technical facilitation.
Coordinate with station accounting and management for setting proper IT budgets in alignment with set corporate IT budget guidelines for that year.
Obtaining competitive prices from suppliers, to ensure reducing cost
Purchase Order approvals and need assessment.

Job Responsibilities:
Managing the Saudi National Data Center (Networking, Telephony, Storage, Servers)
Ensure business continuity by maintaining IT systems availability.
Understanding customer’s business needs.
Evaluating user needs and system functionality and ensuring that IT facilities meet these needs.
Planning and managing special projects in the station
Manage relationship with strategic corporate clients, providing all necessary consultancy for up to date technologies and methods to assure their online business sustainability and growth.
Respond/act on upper-management direction.
Keep IT users (business units) well informed about any IT related changes and their impacts.
Reporting any information that might impact company image and brand
Manage relationships with local IT suppliers in coordination with local procurement team.
Help team members and colleagues understanding the system workflow.
Setting objectives and KPI’s for direct reports and conduct annual performance review
Self-development and skill improvement
Offering users appropriate support and advice.
Coach, mentor, motivate and supervise team members
Keep IT team well informed of changes within the organization.
Hire, train, coach and develop direct report.
Mentoring and training new IT support staff.
Support continues improvement for IT solutions.
Lead and/or Manage local IT projects within station.
Researches possible solutions for various local IT issues which may arise.
Handling special projects and process automation.
Researching and installing new systems.
Guaranteeing the smooth running of all systems and active integrations
Managing crisis situations, which may involve complex technical hardware or software problems.
Provide quality checks for finalized automation initiatives.
Initiate and implement improvements in all areas of IT responsibility.
Manage all IT related projects and ensure their followed up on and implemented in a timely manner.
Effectively communicate relevant IT-related information to superiors.
Provide users with appropriate support and advice.
Assist in the planning and implementation of changes in the network infrastructure
Ensure the smooth running of all IT systems
Work with business units in drafting requirements and the means of implementing any related changes
Continuously improve efficiency and effectiveness of systems used.

Job Requirements
(Experience and education):
*Saudi National.
*Bachelor’s Degree in Computer Engineering or in Computer Science or any other related field.
*5+ years of experince in IT Management role

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