SENIOR ACCOUNTS ASSISTANT – Emirates Group , UAE

Job Purpose
Generate financial entries and invoices, resolve proration, tax and revenue accounting processing exceptions, process incentive/ORC, refund payments, reconcile control and clear nominals , audit documents , identify discrepancies, raise under collections, updation of Masters (General/Nominals) in Accounting System to facilitate seamless processing , accurate and timely accounting/reporting. Respond to disputes in a timely manner. Perform customer account reconciliation and escalate settlement delays.

Specific to Group ePayment & Services (GP&S)
Customer Account Management (CAM)
– Reconcile customer accounts at MID level as per the planned schedule and resolve billing and accounting exceptions if any.
– Work closely with the Finance team of the acquirer to ensure settlement is in line with contractual rates. Escalate settlement delays to GP&S manager in a timely manner.
– Perform chargeback accounting based on the feedback received from Dispute Management team and take adequate actions including raising of ADMs, Chargeback provisioning etc.,
– Ensure appropriate tax accounting wherever applicable and support station by providing adequate information for tax filing requirements.
– Perform nominal reconciliations to identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls.
– Implement excel based automation initiatives to improve the efficiency of reconciliation process.

Generic Job Accountabilities:
– To process revenue accounting transactions, clear exceptions, raise invoices, trigger accounting, conduct reconciliation, fare/refund audits, master updates, reviews and other processing functions as per approved ISO Standards and Procedures.
– To identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls. Improve customer experience through high-quality deliverables, effective issue resolution and structured communication.
– To assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments.
– Support internal and external customers by providing required information and answering queries.

Qualifications & Experience
Finance & Insurance.Accounts: 3+ Years
Degree or Honours (12+3 or equivalent): Degree in Finance background preferred
Knowledge/skills:
– Working knowledge of office automation software like Word, Excel and Power point.
– Good analytical and investigative skills
– Ability to multitask
– Specific to Fare Revenue Protection, Passenger Flown, Refund and Revenue Master Management Knowledge of fares, ticketing (preferably with IATA qualification).
– Working knowledge of advanced fares and Global Distribution Systems (GDS) would be an added advantage.

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