Where Do You Fit In?
We are currently seeking a motivated and hardworking individual to join our team as a Snr Technical Support Specialist – AERO to be based in Dubai, UAE. In this role, you will provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
What Will You Be Doing Every Single Day?
· Facilitate issue identification and analysis
· Investigate and resolve technical issues
· Track requests resolution
· Provide technical training
· Build relationships with customers
· Test products & software
· Develop and share knowledge
What Skills and Experience Will You Have?
· Bachelor’s degree, or equivalent. Some experience in the field.
· Extensive customer facing experience
· Experience in the industry is preferred
· Excellent interpersonal and verbal & written communication skills
· Strong continuous improvement mindset, strong leadership impact
· Experience with Salesforce.com and SharePoint
· Demonstrated experience with Knowledge Management & Call Center Management
· Good administration skills
· Annual salary and consolidated allowance
· Group medical insurance plan
· Life and long-term disability insurance
· Paid annual leave and time off work
· Business travel insurance
· End of service benefits
· Airfare allowance
· Education allowance
· 4.5 day working week from Monday to Friday in line with the public sector.
If you believe this is your dream role, then we’d love to hear from you, and apply.
As an Equal Opportunities Employer, we are committed to a diverse workforce culture.
JOB ID: HRD176386
Category: Customer Experience
Location: Emaar Buss.Park; Bld.2,Sheikh Zayed Road,Dubai,DUBAI,United Arab Emirates
Click here to Apply Online