The Housekeeping Manager is responsible to oversee and direct all cleaning and maintenance operations on Floors and Public Area, and closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free.
Kempinski Residences & Suites – Doha
Rising 62 storeys above the Arabian Gulf, the Kempinski Residences & Suites, Doha raises every benchmark set for luxury residences in Qatar. The panoramic views are accented by floor to ceiling windows in all 370 lavishly appointed residences and suites, while handpicked furnishings and fine décor further add to the allure of Kempinski.
Key Responsibilities
On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
Inspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
Participate in the recruitment of new staff by screening and interviewing applicants.
Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
Desired Skills and Qualifications
3 to 5 years’ experience in a supervisory position in housekeeping department – Preferably in a 5 star hotel
Local language – excellent oral and written skills (as applicable)
English – oral and written skills
Additional language – beneficial
Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine
Knowledge on how to clean different fabric materials
Knowledge of chemicals
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