Manager Direct Agency Solutions – UAE – Etihad Airways

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

We are pleased to announce an incredibly exciting opportunity to join the Commercial function at a Managerial Level.

As Manager Direct Agency Solutions you will be responsible for conceptualizing, evaluating and delivering innovative solutions to drive Etihad’s commercial objectives with an aim to maximize distribution reach with optimized costs. Championing new technological capabilities of distribution to address sophisticated selling dynamics and methodologies in line with industry trends. Displaying entrepreneurial aptitude to deliver results and realize value through transformational projects in the constantly evolving field of airline distribution.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

SPECIFIC RESPONSIBILITIES
Review and improve processes, policies, procedures and operating manuals to ensure alignment with internal and external regulations and standards
Define and implement KPIs and SLAs to ensure consistency with business improvement framework and best practices
Monitor SLAs to ensure internal and third parties activities / services are executed in line with agreed timelines and standards
Monitor and track compliance to policies and procedures to ensure alignment with best practices and agreed standards
Track and review performance indicators to identify and suggest actions to improve operational efficiency
Identify, plan and drive business excellence initiatives to support the continuous improvement of performance
Collaborate with internal stakeholders to define and implement initiatives to contribute to performance improvement
Drive operations and process assessment initiatives to timely and accurately identify potential areas of improvement
Identify gaps in performance / operational processes and suggest initiatives to improve efficiency and results
Participate to internal / external customers improvement initiatives to suggest recommendations and provide benchmarks
Participate to the definition of best practices and benchmarks to contribute to the improvement of operational performance and efficiency maximization
Provide subject matter expertise to suggest improvements on business solutions and technical systems
Review reports and assessments results to properly address potential risks / issues and improve operations
Monitor application of policies and procedures to ensure consistent and continuous improvement in the quality of service
Manage financial and operations efficiency initiatives to support business operations optimization
Manage synergy and integration projects to improve collaboration with partners and ensure partnership benefits maximization
Manage and lead business excellence initiatives and teams to ensure they act according to operational improvement standards
Guide, coach and provide internal / external feedback to the team to ensure high standards of performance and quality are achieved

GENERAL RESPONSIBILITIES
Strategy – Implement the Function/Department strategy to ensure alignment with Company strategy
Policies and procedures – Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner
Day-to-Day Operations – Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
People Development – Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize performance
Safety, Quality & Environment – Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

EDUCATION & EXPERIENCE
Minimum Diploma (2 years or more).
Minimum of 7 years of work experience within relevant field.
Airline pricing, inventory and revenue management knowledge.
Must have airline reservations and ticketing training.
Must have knowledge of global distribution systems.
Must have Deep knowledge of airline distribution technologies – online and offline solutions.
Must have travel agency and corporate sales management.
Must have broad knowledge of IATA industry initiatives.

SKILLS
Business Understanding skills – Excellent
Influencing skills – Advanced
Leadership – Proficient
Planning & Organizing skills – Advanced
Policies, procedures & work methods – Excellent
Project Management skills – Advanced

About Etihad Airways
Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.

Employer want to submit job applications through their website at: Apply Online

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