Supporting internal and external customers through swift and precise order entry and issue resolution.
Being Proactive communication with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.
Providing appropriate solution for customer requests and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking, communication, blocks and suspensions, etc.).
Managing clean order entry according to the relevant requirements (prices, spike quantities, dates, customer and company data, etc.) to allow order execution in the system.
Collecting and documenting the orders and records, assumptions and decisions taken during the process in the systems in scope of responsibility.
Preparing and analyzing regular statistics (e.g. delivery forecast, revenue and collections) using available tools and collecting relevant information.
Recommending solutions, process improvements and innovations that will help speed up internal processes.
Tracking regular target performance (e.g., KPI on cycle time on order entry) and provides results to management.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Graduate of any 4 years course.
More than 2+ years working experience in a Customer Service role.
Experience and good knowledgeable in using MS Excel and Office Application.
ERP experience (SAP experience is preferred).
A collaborative, solutions-oriented approach and strong communication skills.
More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Harness the power of our diverse global network, as you continue to collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated.
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