The ideal candidate will have strong analytical skills as well as a knack for getting things done with the help of their interpersonal skills in a complex franchise-retail organization. This is a very challenging role in an organization that is looking at a massive IT enabled business transformation.
The below Key Performance Areas include but are not limited to:
Interpret, understand business drivers as stated in business cases or IT change requests – conceptualize into viable solutions
As domain consultant, work closely with customers (business users, stakeholders) to extract requirement details, apply subject matter knowledge and domain experience to suggest better practices, convert requirement details to specifications
Partner with technical analyst to convert specifications into a design and help build a fully configured, tested and deployable solution; own, engage, and support end to end application change delivery; resolve bugs, defects and issues
Function as a subject matter expert; develop business analyst talent
Assist in effort, cost or value estimates for business cases or IT change requests; participate in business need discovery sessions, technology assessment, vendor presentations or other initiatives
Prepare accurate documentation of requirements, specifications, test cases or other areas where documentation is key
Identify and recommend business process changes and better practices – saving time, cost or effort; convert to solution
Be a scrum master, solutions architect, QA engineer, trainer, or change delivery manager as needed; demonstrate agile, lean, continuous improvement practices throughout work method; develop capabilities within domains of interest
Partner with internal IT teams to ensure change delivery meets or exceeds customer satisfaction
Partner externally (customer/ business) with stakeholders at various tiers to discuss requirements, present solutions, evangelize better practices, time management, train users, set and manage delivery expectations
Partner externally (vendor) with stakeholders at various tiers to discuss requirements, collaborate in solution delivery, manage and report performance, ensure methodology compliance
Meet KPI targets; support domain leader as backup; actively mentor business analysts
Discuss or present key subjects in user group sessions; support ITBPs and ITSMs on user adoption as needed
Develop and manage productivity of a team of 1-8 business analysts
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.
Advertised: 03 Feb 2020 Arab Standard Time
Application close: 04 Mar 2020 Arab Standard Time
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