Senior Customs Clearance Leader, Aramex, Egypt

Education and Experience
Bachelor Degree Holder.
10-12 years’ experience in Customs clearance field – Management experience
Valid Customs Clearance License

Qualities
Very good communication skills
Very good problem-solving and analytical skills
English Language ( Very Good )
The ability to multi-task
The ability to work well under pressure
The ability to be a team player

Categorize import freights and notify Customs to determine appropriate import duties.
Train and advice team in areas of Customs regulations
Setting goals & KPIs with the team to be followed through the year.
Interview candidates for Vacancies related to the team.
Sustain a high level of knowledge in all areas of Egyptian Customs regulations
Implement audit analysis on all assigned brokerage files and payments to customs.
Keep existing all customs agreement documentation.
Initiate and develop written procedures, as assigned, for handling each account served by the team, manage the appropriate databases to reflect these procedures.
Observe all Customs refusals, requests for information for clients and any other government agency, and other correspondence.
Adhere to all domestic and international shipping regulations.
Clear Communication with, coworkers, supervisors and clients and in timely manner.
Provide excellent and timely customer service, under the limited supervision and advice of the department Supervisor or Manager, by proactively informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility.
May identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
May provide input on team performance as assigned.
Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
Perform other duties as assigned.

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