Indirect Sales Account Executive, Zain, Iraq

The jobs in this level are responsible for acquiring and maintaining a thorough understanding of Zain IQ product base. The jobs in this level are responsible for assisting the Account Senior Executive in performing tasks such as updating defined distributors continuously on matters related to the number of rejected contracts, SIM irregularities, vouchers inaccuracies, SIM activated and documentation discrepancies. They understand and abide by applicable policies and procedures in the aim of achievement of plans and objectives.

Understand Indirect Sales strategy and plans and participate in the achievement of objectives and targets
Implement Indirect Sales policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services
Gain and maintain a thorough understanding of Zain IQ product base
Conduct regular visits to defined DROS as per the journey plan in order to collect market intelligence related to competitive activities in the market
Monitor and report consumers’ feedback at defined DROS on Zain IQ products, log and follow up any consumer complaint
Ensure DROS’ owner engagement to Zain IQ products and full awareness of consumers detailed benefit plans
Draft rejected contract report per distributor and inform each distributor about the number of rejected contracts
Inform distributors on daily basis about documentation discrepancies in order to adjust documents to match with the documentation received from the archive side
Inform the distributors about SIM irregularities and vouchers inaccuracies
Report urgent and important issues as well as distributors inquiries and concerns to the Account Senior Executive for advice on best course of action
Identify daily activation account per distributor and inform the distributors on daily basis on their status report on the SIM activated

Qualifications
Education
Bachelor’s degree in business administration-related field or equivalent

Experience
Up to 2 years of experience in related field

Behavioral
Serving our customer
Achievement-Driven
Information seeking
Initiative
Relationship Building

Technical
Sales Management
Technology Application
Oral Communication
Written Communication

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