Cargo Operations Agent – Emirates Group , Dubai, UAE

Responsible for the efficient and quality handling and/or processing of all cargo, courier and mail within an
assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets

Direct a team through the handling and/or processing of cargo, courier and mail activities in accordance with
safety, quality and efficiency standards. Provide safety awareness briefings to assigned team so that work
is carried out safely.
Inspect, verify and count goods at every point of delivery, acceptance, breakdown and build-up to ensure
that goods conform to relevant standards and update information in Skychain with shipment details to
enable customers to track the status of their shipment.
Liaise with government authorities such as customs, health or police to ensure the timely movement of all
cargo, courier and mail.
Ensure at all times that the handling of shipments of dangerous goods fully comply with the current edition
of the IATA Dangerous Goods Regulations and that the handling of time and temperature
sensitive/pharmaceutical shipments demonstrates compliance to the EU GDP requirements.
Perform the process of acceptance, delivery, build-up and breakdown, monitoring of ULD/AWB JNG and
QRT on airside, with the required connection window.
Pln the loading of cargo product into ULDs/bulk on the assigned aircraft in accordance with given priorities
and the volume and payload available to achieve the optimum utilisation of capacity.
Advise and validate any deviations from planned cargo uplift requirements so that amendments can be
implemented to minimise the impact of deviations on service standards and revenue generation.
Inspect ULD?s and ancillary cargo equipment reporting deficiencies for defect rectification in order to
maintain safety standards, prolong equipment life and reduce replacement costs. Check for and monitor
cargo irregularities and discrepancies (damage, loss, etc), initiate preventive/corrective actions to minimise
costs rising from claims.
Monitor the offloading/unloading of cargo from/onto arriving/departing flights, checking for irregularities
and/or deviations from standard policies and procedures and advising as necessary.
Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure
quality standards in respect of customer service detailing deviations in order to maintain and enhance
product quality

10 Years schooling or equivalent
Experience :
Logistics/Cargo.Air Cargo

2 years experience in a cargo/logistics environment
Demonstrable knowledge of aircraft handling, ramp handling, cargo terminal handling procedures
High level of knowledge and demonstrable competence in Good Distribution Proactice (GDP) acquired
through training and experience
Fluent in written and spoken English

Salary & Benefits
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