As a System Support Officer,
you will be responsible for assignment /re assignments of cases that include Executive Management escalations, social media, Skytrax posts in a timely manner. You will also be responsible for mediating between various claiming agencies, conducting MS dynamics checks and procedural training for new joiners.
Other key operational accountabilities
· Prioritizing of assignments and registration of social media posts including escalations for higher management.
· Ensure cases are actioned in a timely manner
· Mediating between claiming agencies for pending Customer Care claims. Evaluating and communicating with Customer Care team and Claim Agency
· Raising new and enhancement requests through User story (Case mgt technical fault reporting) to ensure smooth system performance
· Conducting MS Dynamics and procedural training for new joiners. Updating the team on any changes/new procedures pertaining to case management
· Assist in data testing, monitor progress, report lapses for management review – identifying technical (Bugs) errors in MS Dynamics and escalate to IT department
· Updating and maintaining a record for GCEO weekly and case brief reports
· Correctly using tools/systems provided for investigation to assist with early case closure
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You
We are looking for a passionate and experienced professional to join the Global Sales Team.
· Bachelor’s degree qualification with minimum of 3 years’ job-related experience.
· Or Diploma/ Vocational training with minimum of 4 year’s job-related experience
· Background in airline operations
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Click here to Apply Online