JOB RESPONSIBILITIES
Policies and procedures
Follow all relevant policies, processes and procedure so that work is carried out in a controlled and consistent manner
Day-to-day operations
Implement the day to day standard operations assigned to ensure compliance with the established standards and procedures. Refer to Manager complex tasks which may require exceptions to procedures.
Safety, Quality and Environment
Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
SPECIFIC RESPONSIBILITIES
Responsible for design, development and delivery of standards, ensuring they are compliant with safety standards and meet the operational requirements in order for them to deliver
Lead project teams/be a part of development for introduction of new products and services in close co-ordination with necessary departments
Ensures thorough investigation and evaluation of reports on shortfalls in service and standards that potentially impact guest experience
Recommends improvements as a result working with key stakeholders to ensure consistency is maintained.
Works in close co-operation with sections – performance, training, operations, safety and service delivery to ensure that service and standards and expectations are understood by all in order that the teams are able to lead their teams in delivering it to the cabin crew so the guest experience is not compromised.
Responsible for evaluating the trends through analysis of observations, feedback, interpret the findings and ensures remedial action is taken for any area
Works in close co-operation with business areas – performance, training, operations, safety and service delivery to ensure that service and standards and expectations are understood by all and guest experience is not compromised.
Responsible for improving the product and service standards management, administration, tracking and the effective operation of the department.
EDUCATION & EXPERIENCE
Experience working in a cabin crew role
Experience working in an FSC environment, including inflight F&B
Experience analysing and reporting numerical and non-numerical information
Experience with on-board retail is desireable
5* hospitality or VVIP experience is desireable
SKILLS
Communication skills – Proficient
Presentation skills – Proficient
Project Management skills – Proficient
Relationship Management skills – Proficient
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.
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