Role Purpose
The Assistant Manager 2 is responsible for serving customers on the floor and assisting the shop/department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained

Key Accountabilities
Greet customers and assist them in their purchase decisions by oīering expert advice in compliance with quality and customer service standards
Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products
Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner
in the preparation of the staī schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner
Communicate sales plans and targets to the Shop/Department team, monitor performance on an on-going basis and suggest corrective actions to hierarchy when needed
Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results

Qualifications, Experience, Knowledge
Bachelor’s Degree
Proficiency in MS Office
Fluency in English
Strong product knowledge

Competencies
Cultural Awareness
Customer Focus
Driving and Achieving results
Planning and Organizing
Self – Development
Change and Adaptability
Initiative

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