Role Purpose
The Beauty Advisor is responsible for serving customers on the shop floor and answering their needs in a timely manner to ensure a high level of customer satisfaction and achieve optimum sales results.

Key Accountabilities
Greet customers, offer assistance and serve them to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy always in alignment with the brand’s image and coordination standards.
Handle cash register and transactions with the customers in an effective and accurate manner as required.

Qualifications, Experience, Knowledge
Fluency in English
Proficiency in MS Office
High School Degree

Competencies
Planning and Organizing
Self – Development
Communication Skills
Cultural Awareness
Customer Focus
Initiative
Teamwork

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