We are looking for Senior Supervisor Responsible for site-based management of operations, employees, client relationship and partner relationships and ensure all operations and regularity compliance.

Responsibility
Lead and manage the site based operational team responsible for delivering the operational components of client contract; this includes but it not limited to mobilisation, demobilsation, rostering changes, shift deployments, staff uniforms, employee documentation, staff training, staff welfare, absenteeism and attrition, staff briefings/Induction/Tool Box Talks/Safety;
Accountable for service deliver in line with the client (SLA) service level agreement/contact key performance indicators working with the Operations Managers
Manage daily operations ensuring drivers daily schedules are planned and optimized for efficiencies
Manage the reports in the scope of contract ensuring correct details are provided to the client
Liaise with procurement team to ensure all the required stock is available monthly
Maintaining a consistent and strong relationship with client in line with the RACI matrix under the guidance of the Operations Manager
Ensure all site employees have all mandatory employment documentation and training specific to their role, that it is recorded on their files and compliant with the scope of the contract. Documentation includes Driving license, RTA training card (EID) Emirates ID, Visa, Medical Card, Health Card, C3 Card, Training License etc.
Management of unauthorised absences, ensure this follows the UA SOP, that it is appropriately flagged and managed to conclusion
Manage the delivery of staff briefings/Induction/Tool Box Talks/Safety briefings from communications message to recording attendance
Ensure that incidents are resolved and reported to the Operations Manager on a daily basis;
Complete all daily reports for TG and client as requested;
Responsible for ensuring all staff are trained and current – monitor by checking of training licenses;
Monitor transport requirements between Accommodation and Transguard Launch Pad. Any issues or conflicts should be reported to the Operations Manager as soon as possible;
Ensure that the highest standards are achieved and maintained at all times and all contract ‘works’ are maintained at the highest levels at all times;
Reacts positively to all client and customer feedback always dealing with the any issues in an effective and efficient manner and also to encourage the same in line with Company procedures
Work with on site Security personnel to limit any chances of vandalism
Manage team of helpers and their tasks/responsibilities e.g. car washing
Monitor and update mileage on all vehicles
Manage the time and attendance for the staff and ensure all the details are submitted to payroll in a timely manner
Monitor the grooming standards of the drivers
Ensure the handover/ changeover of the vehicles is done smoothly in line with the agreed procedures.

Skills
Soft
Active Career Development
Body Language Awareness
Business Process Analysis
Cultural Awareness
Customer Complaint Handling
Customer relationship management
Customer Service Awareness
Drug & Alcohol Awareness+CCC4
Effective Business Writing Skills
Effective Negotiation Skills & Conflict Resolution
Effective Presentation Skills
Environmental Awareness
Hierarchy and Responsibility Recognition
Incident & Accident Reporting
Leading Employee Engagement
Managing Personal Performance
Project Management
Resource Management
Service Excellence
Technical Report Writing
Telephone Etiquette
Time Management

Hard Skills
Basic fleet management
Contract Administration and Management
Intermediate Computer Skills
Service level agreement management and analysis
Strategic Planning /Orientation

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