Job Responsibilities
Collect fares and travel quotations information by liaising with external suppliers to ensure competitive and high quality travel solutions are offered to customers while preserving profit maximization
Liaise with travel partners (airlines and hotels), to ensure bookings and schedules are timely planned and managed in line with customers requirements
Collect and analyse customers travel requirements to ensure travel solutions are in line with needs
Review and make minor adjustments to predefined travel solutions to provide a high quality service to customers while leveraging on standard travel products
Answer inquiries on fares and travel quotations to provide high quality customer service and support achievement of sales targets
Develop basic travel solutions by leveraging on a wide range of third parties offers and travel proposals to provide customers with the most competitive proposals in line with requirements
Perform a wide range of booking and reservation services as requested by internal / external customers to provide competitive offers and high quality customer service
Support internal / external customers by providing information on travel solutions to ensure high quality customer service
Provide 24 / 7 availability to VIP guests to ensure premium guest service in line with company standards
Education & Experience
3 years minimum travel agency ticketing experience
Corporate/Holiday sales experience
Fluent English speaking skills (Oral & written), Arabic is a plus.
Diploma in Travel & Tourism / Bachelor’s degree
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.
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