Senior Learning Excellence and Quality Specialist – Qatar Airways – Doha, Qatar

As part of this role you will also:
Manage and deliver the Learning Excellence and Accreditation Program for professional development across QRG
Implement and monitor the continuous improvement model within GL&D that promotes consistency and quality in the delivery and design of GL&D learning solutions through the TESS (Trainer Evaluation and Support System), instructional design ADDIE and AGILE frameworks and other GL&D metrics
Apply the technical and change management aspect of the process to measure the effectiveness of GL&D’s learning solutions at a participant, manager, department and corporate level (Level 1-4)
Drive the TESS program end to end within GL&D, conduct required analysis, present results and implement required changes
Support the implementation of TESS in other training units to achieve consistency in training delivery across QRG
Deliver the entire suite of QR Group trainer development programs through the LEAP for informal, formal and experienced trainers
Manage the LEAP Partner pool and all its associated tasks including the upskilling, coaching, mentoring and auditing of LEAP trainers
Implement the LEAP program continuous improvement initiative based on L1-3 feedback and TESS outcomes
Act as a performance consultant for learning designs, solutions focused on workplace performance and L&D best practices for QRG Learning units
Design and manage implementation the internal audit process for GL&D training solutions
Implement at GL&D CSOD connect module to embed social learning at QR and subsequently to QRG
Act as a quality entity for all GL&D and QR Group learning solutions.
Design and deliver learning solutions for GL&D staff upskilling or reskilling in the areas of, but not limited to, delivery, design and other technical competencies
Mentor specialists within Learning Excellence and Quality team to implement the department strategy.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

About You
A successful candidate should possess the following experience and qualifications:
Bachelor’s Degree in Administration / Corporate Learning & Development / Human Resources / Education / Educational or Organizational Psychology, with Minimum 6 years of job-related experience ORBachelor’s Degree without prior experience for Qatari Nationals
Excellent command of English language
Train the Trainer Certification by a world-renowned institution with a minimum of 5 years of experience in facilitation and delivery of learning interventions and workshops
Experience in instructional design, and analysis of data, correlations and trends
Expertise in measurement and evaluation of learning solutions
Technical acumen in Learning Technologies and LMS implementation
Excellent training and facilitation skills and ability to motivate and inspire trainers from across the business to build organizational performance
Critical attitude towards supporting Learning Quality and process adherence
Extensive Data reporting and analysis skills
Ability to mentor junior trainers to deliver Quality programs
Aviation business acumen
Professional knowledge of the MS Office tools.
Preferred qualifications (Not essential but good to have)
Master’s Degree from a recognized university in Adult Education and/or quality-related field
Auditor experience

About Qatar Airways Group
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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